Shipping policy

We are now shipping from Australia, to the world. 

1. Shipping Coverage

Asia-Pacific
Singapore, Hong Kong SAR, Japan, South Korea, Malaysia, Taiwan

Europe & UK
United Kingdom, Ireland, France, Germany, Netherlands, Switzerland, Belgium, Denmark, Sweden, Norway, Italy, Spain, Austria, Portugal

Oceania
Australia, New Zealand

North America
United States, Canada

South America
Brazil, Chile, Argentina, Colombia

Middle East
United Arab Emirates

If your country isn’t listed, please email us and we’ll see if we can deliver a little Monizi magic your way.

2. Order Processing Times

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

3. Shipping Methods & Estimated Delivery Times

Within Australia

  • Standard Shipping: Estimated delivery within 3–7 business days (free on all orders)

  • Express Shipping: Estimated delivery within 1–3 business days.

International

  • Standard International Shipping: Estimated delivery within 7–20 business days, depending on your country and local customs.

All orders are sent with tracking. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

4. Shipping Costs

Australia:

  • Free standard shipping on orders over $100

International:

  • Flat rate: $20 AUD

  • Free shipping on international orders over $200 AUD

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information to monitor your shipment's progress.

6. Delivery Address Requirements

To ensure successful delivery, please provide a valid shipping address where someone will be available to receive the package during business hours.

7. Delivery Delays

While we strive for timely deliveries, unforeseen circumstances such as public holidays, extreme weather, or carrier delays may impact delivery times. We appreciate your understanding in such instances.

7. Duties, Taxes & Customs

For international orders, duties, taxes, and customs fees are the responsibility of the recipient. While we can’t cover these costs, we’re always here to help answer your questions and guide you through the process if needed.

8. Delivery Delays

While we strive for timely deliveries, unforeseen circumstances such as public holidays, extreme weather, or carrier delays may impact delivery times. Thank you for your understanding.

9. Returns & Exchanges

For information on returns and exchanges, please refer to our Return & Refund Policy.

9. Customer Support

If you have any questions regarding your order or our shipping policy, please contact our customer service team at info@monizi.co.